CANCELLATION / RESCHEDULING POLICY

We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 hours before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 48 hours before the scheduled appointment time to avoid a cancellation fee.

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A credit card is required to hold appointments for all services.  If you choose not to provide your credit card information, we will not hold your appointment. A $50 cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 24 hours before the appointment time.

• No-shows will be billed for the full (100%) amount for the appointment.

• Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.

• All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.

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LATE ARRIVALS

We ask that our clients arrive promptly for their appointments to ensure sufficient time for quality results.

• While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.

• Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.